Privacy Policy

We inform you that we have adapted our Privacy Policy to the new European regulations on data protection which went into effect on May 25, 2018. Below we will detail how your personal data will be handled at Nerja Spain Flats. Introduction Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. That starts with helping you understand our privacy practices. This statement describes the personal information we collect, how it is used and shared, your choices regarding this information and applies to any users of our services. Any reference in this statement to information or personal information is to “personal data” as defined under the General Data Protection Regulation. Version 1.1 last modified 29/03/2019

Who are we? We are Nerja Spain Flats. All references to “we” “our” “us” or “company” within this statement or within any opt-in notices are deemed to refer to Nerja Spain Flats

A. Data Controller We inform you that the personal data you provide us in the framework of our contractual relationship will be processed by Nerja Spain Flats with registered address at Edf. Torresol 504, Calle Torrecilla, Nerja 29780, Malaga, Spain (hereinafter “Nerja Spain Flats”), and will serve the functions depicted below. Entity responsible for processing data: Nerja Spain Flats – Elizabeth Dobell Unless expressly stated otherwise when collected, all personal data needed and collected make up essential elements for the management, maintenance, and control of our contractual relationship. By choosing not to facilitate such data, you will make it impossible to process your request or provide the contracted service. Personal data will be collected exclusively for the purposes indicated in this Privacy Policy. You confirm and guarantee the veracity and accuracy of the data provided, and that these are adjusted to your current situation. Therefore, you agree to communicate any changes to such data in accordance with the procedure established in section E. Data Protection Rights.

B. Main Purposes of Data Processing We inform you that your data will be processed by Nerja Spain Flats to serve the following functions i. Based on the contractual relationship: a. To assist you when you contact us and to provide you with the services you requested as a customer so we can manage the commercial relationship between us and your needs and those which we believe will improve your experience with us. b. To manage, maintain and ensure compliance with the contractual or pre-contractual relationship that binds us. c. To perform functions and services otherwise described to you when we collect your information d. To monitor and improve our services ii. Based on a legal obligation: To communicate your information to public authorities, regulatory, governmental or judicial bodies, wherever mandated by law, local regulations or in compliance with any legal regulation or obligation. iii. Based on the legitimate interest of Nerja Spain Flats: To perform commercial and advertising communications and actions, by any means, including through electronic communications or the equivalent, related to products or services similar to those contracted with Nerja Spain Flats. iv. To fulfil a contract with you: When you use our services, for example booking a property through us, we will need you to supply us with specific information required to fulfil a contract or related contracts. If you refuse to supply part or all of this information, we may not be able to fulfil these contracts.

C. Recipients In the terms described in section B. Main Purposes of Data Processing, Nerja Spain Flats may communicate your personal data to the following entities: a. Public authorities, governmental or jurisdictional regulators or bodies, wherever mandated by law, local regulations or in compliance with regulatory obligations. b. A Transfer company only if you have requested that we organise airport transfers for you.

D. Origin of the Data Personal information you provide For example, this information may be collected when you: Contact us about any of our services Enquire about or book a property The type of information we collect from you may include your name, email address, phone number, postal address. We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you must confirm that you are their parent or guardian and you agree to us handling their personal details.

E. Data Protection Rights In accordance with the current legislation you are entitled to exercise your rights of access, rectification, deletion, limitation or objection to the processing of data, portability of data, and to not be the subject of automated decisions. If you believe the personal information we hold for you is incorrect, please let us know and we will rectify this as soon as possible. The consents provided in the cases established in this act may be revoked by you at any time, at your simple request as well as the right of withdrawal, limitation of data processing, and the right to portability of your data, proving your identity (by submitting a copy of your national identification document or equivalent) by email to; info@nerjaspainflats.com If you feel that Nerja Spain Flats has not respected any of the aforementioned rights, you have the right to lodge a complaint with the Spanish Data Protection Agency.

F. Data Retention Your personal data will be kept for the entire duration of the business relationship between you and Nerja Spain Flats. Once the business relationship ends, steps will be taken to delete your personal data as soon as all the necessary actions to manage and terminate any obligation that may remain between the parties, performing, in that period, all the necessary administrative procedures. We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual and legal requirements. Notwithstanding the foregoing, your data will remain appropriately blocked, as long as liabilities of our contractual relationship performance can be derived, and for the fulfilment of other legal obligations by Nerja Spain Flats. In this regard, Nerja Spain Flats warrants that it will not process the data, except where required to facilitate them to the Government, Justices and Courts during the statute of limitations pertaining to rights or legal obligations thereof. Additional Information Information sharing and disclosure We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services or where you have given your consent to do so. Marketing communications & advertising We may communicate with you about our products, services, promotions and news or, where applicable, relevant third parties services. Legal proceedings and requirements We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law. The general public When you submit content through public forums such as blogs, social media and independent partners for holiday reviews, any personal information provided in such forums is done so at your own risk as voluntarily provided by you. Relevant authorities For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person’s credit card, we may be required by law to share information with that credit card holder, including holiday information. With your consent We may share your information other than as described in this statement if we notify you and you provide your specific consent for this purpose. External links On our websites you may find some links to external websites. Once you have left our website, our responsibility to you at Nerja Spain Flats ends. Please check the privacy policies on other websites. Updates to this statement We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website or through others means, such as email.